Track Your Shipment

Enter your booking reference to see live tracking updates from collection to delivery.

Your reference was emailed when you booked. Format: PD-YYMMDD-XXXX

Delivery Stages

What each tracking status means

Your pallet passes through six stages between booking and delivery. Here's what to expect at each point.

Booking Received

Your order is confirmed and a collection has been arranged with our carrier partner.

Collected

Our driver has picked up your pallet from the collection address and it's entered the network.

In Transit

Your pallet is moving through the hub network, being sorted and routed towards the delivery area.

At Delivery Depot

Your pallet has arrived at the local depot and is being scheduled for the next delivery round.

Out for Delivery

Your pallet is on the delivery vehicle. The driver will deliver between 7am and 6pm.

Delivered

Your pallet has been delivered and signed for. Proof of delivery is available in your tracking.

Tracking Help

Common tracking questions

If your tracking isn't updating as expected, check these answers first.

Your tracking reference is in the booking confirmation email sent immediately after you placed your order. It starts with PD- followed by the date and a four-character code (e.g. PD-260305-A1B2). If you booked while signed in, you can also find it in your account dashboard.

Not necessarily. Scans are recorded at each physical handling point, but there can be a gap of several hours between scans — especially during overnight transit. If your tracking hasn't updated for more than 24 hours, please contact us and we'll investigate with the carrier.

Address changes may be possible if your pallet hasn't yet left the collection hub. Contact us as soon as possible. Changes to the delivery address may incur an additional charge depending on the new location and whether the pallet has already entered the network.

The driver will follow any special instructions you provided at booking. If no instructions are available, the pallet will be returned to the depot and redelivery will be attempted the next working day. A redelivery charge may apply after a second failed attempt.

Once your pallet is delivered, the driver records a signature or photographic proof. This appears automatically in your tracking results and is also emailed to you. If you need a formal POD document, get in touch with your booking reference.

Need to send a pallet?

Get an instant quote and book your collection in minutes. No account required.

Get Instant Quote View Services

No account needed Price in 30 seconds £50k insurance included