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Pallet delivery starts from just £29.99 + VAT for a quarter pallet on our economy service. Pricing depends on three factors: the pallet size, the distance between collection and delivery postcodes, and the speed of service you choose. Use our instant quote tool to see your exact price in seconds.

No. Anyone can get an instant quote and book a one-off pallet delivery without creating an account. Simply enter your collection and delivery postcodes, select your pallet size, and you'll see prices immediately. Creating an account is only needed if you want to save addresses, view order history, or access business account rates.

Next-day delivery means your pallet is collected today and delivered tomorrow (book before 2pm). Economy delivery typically takes 2–3 working days and is significantly cheaper. Both services use the same carrier network and include full tracking.

You can cancel free of charge up to 4pm on the working day before your scheduled collection. After that, a cancellation fee may apply. Amendments to collection or delivery details can often be accommodated if made before the pallet enters the network. Contact us as early as possible to request changes.

We accept Visa, Mastercard, American Express and PayPal for one-off bookings. Business account holders can pay by bank transfer (BACS) or direct debit with 30-day payment terms. All prices are shown excluding VAT; VAT is added at checkout and shown on your invoice.

You'll receive a tracking reference by email when your booking is confirmed. Enter this on our tracking page to see real-time status updates. You'll also receive automatic email and SMS notifications at each key milestone: collected, in transit, out for delivery and delivered.

For same-day collections (booked before 2pm), the driver will typically arrive between 3pm and 6pm. For scheduled future collections, the window is normally between 9am and 6pm. We cannot guarantee a specific time slot, but your pallet must be ready and accessible throughout the collection window.

For business addresses, the driver will attempt delivery during working hours. If nobody is available to accept the pallet, the driver will leave a card and the pallet will be returned to the local depot. A re-delivery can be arranged, though an additional charge may apply. For residential deliveries, we recommend someone is available throughout the delivery window.

Every shipment includes £50,000 of goods-in-transit insurance at no extra cost. Enhanced cover is available at checkout for a small premium. For higher values, contact our team to arrange bespoke cover through our specialist underwriters.

Report damage as soon as possible, ideally within 24 hours. Note the damage on the driver's delivery sheet (POD) and take photographs before unwrapping. Then contact us by phone or email with your booking reference and photos. We'll open a claim with the carrier and aim to resolve it within 14 working days.

Our Starter tier begins at just 10 pallets per month. Even if you're currently shipping fewer than 10, you're welcome to apply — we'll discuss your expected volumes and find the right arrangement. Visit our trade account page for tier details.

Discounts range from 10% (Starter, 10–49 pallets/month) to 20% (Growth, 50–199 pallets/month) and 30%+ (Enterprise, 200+ pallets/month). Your discount applies automatically to every booking. Tiers are assessed on a rolling three-month average, so a quiet month won't immediately affect your rate.

Instead of paying per booking, all your shipments are consolidated onto a single monthly invoice. We send the invoice at the start of each month covering the previous month's activity. Payment is due within 30 days by BACS or direct debit. A routine credit check is required during application.

Yes. Our RESTful API allows you to integrate pallet booking directly into Shopify, WooCommerce, Magento and other platforms, as well as bespoke WMS and ERP systems. We provide full documentation, a sandbox environment, and developer support. API access is available from the Growth tier upwards.

Yes. Your account manager can arrange fixed-day collections so the driver arrives at the same time each week without you needing to book individually. You can adjust volumes or skip weeks whenever you need to. This is available on all business account tiers.