How Pallet Delivery Works
Never shipped a pallet before? No problem. Our process is designed to be straightforward, transparent and completely manageable online. Here's everything you need to know, from your first quote to proof of delivery.
- Instant online pricing
- 1. Quote
- Secure online payment
- 2. Book
- Carrier picks up
- 3. Collect
- Real-time updates
- 4. Track
- Safe & signed for
- 5. Deliver
Enter Your Details, Get an Instant Price
Our quote tool is the fastest way to see exactly what your pallet delivery will cost. No registration, no phone calls, no waiting. Just enter three pieces of information and you'll have your price in seconds.
Where the pallet will be picked up from
Where it needs to go
Quarter, half, full or oversized — not sure? Our guide helps you choose
Tips for Getting an Accurate Quote
- Measure before you quote. Check your pallet dimensions including height. Underestimating may lead to surcharges.
- Weigh if possible. An approximate weight helps ensure you book the correct pallet tier.
- Know your access. If collection or delivery is residential, select the tail-lift option.
- Compare services. We show economy, standard and express prices so you can choose what suits.
Complete Your Booking in Minutes
Once you've chosen your service level, completing the booking takes just a few minutes. You'll need to provide collection and delivery addresses, select a date, and pay securely online.
Choose your collection date. Select the date you'd like your pallet collected. For next-day delivery, book before 2pm and we'll collect the same day. You can also schedule collections up to 14 days in advance.
Add shipment details. Describe what you're sending, its approximate weight, and any special instructions for the driver (access codes, loading bay location, contact numbers).
Pay securely. We accept all major credit and debit cards, PayPal and bank transfer. Business account customers can use monthly invoicing. You'll receive instant email confirmation with your booking reference and collection instructions.
What You'll Need at Booking
- Full collection address and contact name
- Full delivery address and contact name
- Phone numbers for both collection and delivery contacts
- Description of goods being shipped
- Approximate weight of the loaded pallet
- Payment method (card, PayPal or account)
Our Carrier Arrives to Collect Your Pallet
On your chosen collection day, our carrier will arrive to pick up your pallet. For next-day bookings made before 2pm, collection typically happens between 3pm and 6pm the same day. For scheduled future collections, a morning or afternoon window applies.
What the driver needs: Access to the pallet with a pump truck. The pallet must be at ground level, wrapped, labelled and ready to go. The driver won't wait while you finish packing — have everything prepared before the collection window.
For residential collections: The driver will bring a tail-lift vehicle and can collect from your driveway or kerbside. Ensure the pallet is accessible and not behind locked gates without prior arrangement.
Collection Day Checklist
- Pallet is fully wrapped in stretch film
- Booking label attached on two sides
- Goods are within pallet edges (no overhang)
- Pallet is at ground level and accessible
- Contact person is available at the collection address
- Any access instructions have been provided in the booking
Follow Your Pallet Every Step of the Way
Once collected, your pallet enters our tracked network. You can follow its journey from collection through the hub to final delivery using your unique tracking reference.
Automatic notifications: You'll receive email and SMS updates at each key milestone — collected, in transit, out for delivery, and delivered. The delivery recipient also receives updates so they know when to expect the pallet.
Online tracking portal: Log in to our tracking page at any time to see the current status of your shipment. You can also share the tracking link with your customer or the delivery recipient directly.
Tracking Milestones
Booking placed and payment received
Driver has picked up your pallet
Pallet has arrived at the sorting hub
On its way to the delivery hub
On the delivery vehicle, heading to you
Signed for and proof of delivery available
Your Pallet Arrives with Proof of Delivery
Deliveries are made between 7am and 6pm on the delivery day. The driver will deliver to the ground floor, loading bay or kerbside as appropriate. Someone must be available to sign for the delivery.
Proof of delivery (POD): Every delivery is signed for, and the electronic proof of delivery is uploaded to your tracking page. You can download and share the POD for your records or to confirm receipt with your customer.
Check on arrival: We always recommend inspecting your pallet upon delivery. If there's any visible damage to the packaging, note it on the delivery paperwork and photograph the pallet before unwrapping. This protects any insurance claim if needed.
Delivery Day Tips
- Ensure someone is available to receive the pallet all day
- Have a clear, accessible area for the driver to set down the pallet
- Inspect the packaging before signing — note any damage
- Photograph the pallet before and during unwrapping
- Report any damage within 24 hours for insurance purposes
See It in Action
Watch our short guide showing the complete pallet delivery process from start to finish.
Video guide coming soon
Our step-by-step walkthrough of the pallet delivery process
Good to Know
What to Prepare
Before your collection, you'll need a suitable pallet, stretch wrap and your goods packed securely. If you're new to palletising, our how to palletise guide walks you through the entire process with photos and tips.
You can purchase pallets from timber merchants, building suppliers or online. Standard euro pallets (1200×800mm) are the most widely available and can often be sourced for under £10.
Insurance Cover
Every pallet shipment includes £50,000 of goods-in-transit insurance at no extra cost. This covers loss or damage during transit. For higher-value items, enhanced cover is available at checkout for a small premium.
Ensure your goods are properly packaged to maintain insurance validity. Items that are inadequately packed may not be covered in the event of a claim.
Delivery Windows
Standard deliveries are made between 7am and 6pm, Monday to Friday. We cannot guarantee a specific time slot within this window, but you'll receive tracking updates including an "out for delivery" notification when the driver is on their way.
For guaranteed before-noon delivery, select our express service at checkout. Saturday delivery is available as a premium option — contact us for pricing.
Failed Deliveries
If nobody is available to receive the pallet, or the driver cannot access the delivery point, the pallet will be returned to the local depot. We'll contact you to arrange a re-delivery at no additional charge for the first attempt.
To avoid failed deliveries, ensure the delivery contact's phone number is correct and that someone is available throughout the delivery window. Add any access instructions (gate codes, loading bay details) to the booking notes.
- Fully Insured
- 50,000+ Deliveries
- 99.2% On-Time
- 4.8★ Rated
Pallet Delivery FAQs
Common questions about the pallet delivery process, from booking to delivery.
Ready to Get Started?
Now you know exactly how it works. Get an instant quote, book online, and we'll handle the rest. Your pallet delivery is just a few clicks away.
No account needed Price in 30 seconds £50k insurance included