Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites work more efficiently, to improve the user experience, and to provide information to the website owner.

This cookie policy explains what cookies we use on pallets.delivery, what they do, and how you can manage your cookie preferences. This policy should be read alongside our Privacy Policy, which provides more detail on how we handle personal data.

2. Types of Cookies We Use

We use three categories of cookies on our website:

2.1 Essential Cookies

These cookies are strictly necessary for the website to function. Without them, core features such as the booking process, user login, and payment processing would not work. These cookies do not require your consent and cannot be disabled.

Cookie Name	Purpose	Duration
XSRF-TOKEN	Prevents cross-site request forgery attacks by validating that form submissions originate from our website.	Session
pallets_session	Maintains your session state as you navigate between pages, including your login status and any items in your current booking.	2 hours
cookie_consent	Records your cookie preferences so we do not ask you again on each visit.	12 months
remember_token	Keeps you logged in to your business account if you selected "Remember me" at login.	30 days

2.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on each page, and any errors encountered. All data is aggregated and anonymised. These cookies are only set if you consent to analytics cookies.

Cookie Name	Purpose	Duration
_ga	Google Analytics cookie used to distinguish unique users by assigning a randomly generated number as a client identifier.	2 years
_ga_*	Google Analytics 4 cookie used to persist session state and track page views across your visit.	2 years
_gid	Google Analytics cookie used to distinguish users and throttle request rates.	24 hours

2.3 Preference Cookies

These cookies remember choices you make on our website, such as your preferred language, region, or display settings. They provide a more personalised experience. These cookies are only set if you consent to preference cookies.

Cookie Name	Purpose	Duration
user_preferences	Stores your display preferences including any saved postcodes for quicker quoting on return visits.	12 months
recent_quotes	Remembers your most recent quote details so you can quickly revisit and complete a booking.	7 days

3. Third-Party Cookies

Some cookies on our website are set by third-party services that we use to enhance your experience. These include:

Google Analytics: Provides us with anonymous statistics about website usage, helping us identify popular pages and areas for improvement. Google's Privacy Policy
Stripe: Our payment processor may set cookies to facilitate secure payment processing and fraud prevention. Stripe's Privacy Policy

We do not use advertising or remarketing cookies. We do not allow third parties to use cookies on our website for advertising purposes.

4. Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie banner that allows you to accept or reject non-essential cookies. You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of any page on our website.

Browser-Level Controls

You can also control cookies through your web browser settings. Most browsers allow you to:

View what cookies are stored on your device and delete individual cookies
Block all cookies from all websites or from specific websites
Block third-party cookies while allowing first-party cookies
Clear all cookies when you close your browser
Open a "private browsing" or "incognito" session that does not store cookies after the session ends

Please note that blocking essential cookies will prevent our website from functioning correctly. You may not be able to complete bookings, log in to your account, or use the tracking system if essential cookies are blocked.

Browser-Specific Instructions

To manage cookies in your specific browser, follow the instructions provided by the browser manufacturer:

Google Chrome: Settings → Privacy and Security → Cookies and other site data
Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
Apple Safari: Preferences → Privacy → Manage Website Data
Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies and site data

5. Google Analytics Opt-Out

In addition to declining analytics cookies through our cookie banner, you can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on. This add-on instructs the Google Analytics JavaScript not to send any visit information to Google Analytics.

6. Impact of Disabling Cookies

If you choose to disable or reject certain cookies, the following features may be affected:

Cookie Category	Impact of Disabling
Essential	Cannot be disabled. Required for core website functionality including bookings, login, and payments.
Analytics	No impact on your experience. We will have less data to help us improve the website.
Preferences	Saved postcodes and display preferences will not be remembered between visits. You may need to re-enter information on return visits.

7. Changes to This Policy

We may update this cookie policy from time to time to reflect changes in the cookies we use or for regulatory reasons. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, re-display the cookie consent banner so you can review and update your preferences.