We Are Here to Help

Get in Touch

Whether you have a question about a shipment, need help with a quote, or want to discuss a business account, our team is ready to assist.

Phone

0800 123 4567

Freephone from UK landlines and mobiles

Email

hello@pallets.delivery

We aim to respond within 2 working hours

Office Hours

  • Monday – Friday 8:00am – 6:00pm
  • Saturday 9:00am – 1:00pm
  • Sunday & Bank Holidays Closed

Postal Address

pallets.delivery
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ

Urgent Shipment Issues?

If you have a time-sensitive issue with an active shipment, please call us directly rather than emailing. Our phone team can escalate urgent matters with our carrier partners immediately.

Send Us a Message

Fill in the form below and we will get back to you as soon as possible. For tracking enquiries, please include your booking reference.

Get in Touch

Have a question or need assistance? Fill in the form below and we'll get back to you promptly.

We typically respond within one working day.

  • Fully Insured
  • 50,000+ Deliveries
  • 99.2% On-Time
  • 4.8★ Rated
FAQ

Frequently Asked Questions

Quick answers to common questions. If you cannot find what you need, get in touch using the form above.

Visit our instant quote page, enter your collection and delivery postcodes along with your pallet size, and you will receive a guaranteed price in seconds. No account is needed for one-off shipments.

We handle quarter pallets (up to 60cm high), half pallets (up to 100cm), full pallets (up to 150cm), and oversized pallets (up to 220cm). All sizes are based on a standard 120cm x 100cm footprint. Visit our pallet sizes page for full details.

Yes, we offer residential delivery with a tail-lift service. The driver will lower your pallet to the kerbside using the vehicle's hydraulic tail-lift. Please note that residential deliveries are kerbside only; the driver is not able to move the pallet beyond the roadside. See our residential delivery page for more information.

Prohibited items include hazardous materials (including flammable liquids and gases), perishable goods requiring temperature control, live animals, firearms, and personal effects. For a complete list, please review our terms of service.

You can cancel your booking free of charge up to 4pm on the working day before your scheduled collection. After that, a cancellation fee may apply. Amendments to collection or delivery details can often be accommodated if made before the pallet enters the network. Contact us as early as possible to request changes.

Yes, we offer business accounts with volume discounts and 30-day credit terms for qualifying customers. Business accounts also include priority support, multi-user access, and detailed reporting. Visit our business freight page or trade account page for details.

Can't Find What You're Looking For?

Our team is available Monday to Friday, 8am to 6pm. Call us on 0800 123 4567 or use the form above and we'll get back to you within 2 working hours.

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No account needed Price in 30 seconds £50k insurance included