Customer Reviews & Testimonials
Don't just take our word for it. Hear from the thousands of businesses and individuals who trust us with their pallet deliveries every week.
- Average rating
- 4.8/5
- Verified reviews
- 2,847
- Would use again
- 97%
- On-time delivery
- 99.2%
Based on 2,847 verified reviews
Featured Reviews
"We've been using pallets.delivery for our weekly stock transfers between warehouses for over a year now. The service is consistently excellent. Competitive prices, reliable collection times and the tracking keeps our operations team informed."
James Richardson
Logistics Manager, Northern Trade Supplies
"First time sending a pallet and I was nervous about the process. The website made it incredibly easy. Got a quote in seconds, booked online and the engine I sold on eBay arrived safely the next day. My buyer was chuffed. Will definitely use again."
Dave Millward
Private Seller, Leeds
"As a small brewery, we ship pallets of beer to pubs and restaurants across the country. The economy service is great value and the tracking means we can tell our customers exactly when their order will arrive. Brilliant service for small businesses."
Sarah Whitfield
Owner, Pennine Brewing Co.
Why Customers Choose pallets.delivery
Easy Online Booking
Customers consistently highlight how simple our booking process is. Get a quote in seconds, book in minutes, and manage everything from your account dashboard. No phone calls, no waiting around.
Transparent Pricing
What you see is what you pay. Our reviewers frequently mention the lack of hidden charges and the clarity of our pricing. The quote you receive is the price you'll be charged — no nasty surprises at checkout or after delivery.
Reliable Delivery
With a 99.2% on-time delivery rate, reliability is our strongest suit. Whether it's a next-day engine delivery or a weekly stock transfer, our customers know they can depend on us to deliver when we say we will.
What Customers Say Most
We've analysed thousands of reviews to identify the themes our customers mention most often.
Speed of Service
Mentioned in 78% of 5-star reviews
"Collected same day, delivered next morning. Can't complain at all." — Frequent customer comment
Value for Money
Mentioned in 72% of 5-star reviews
"Much cheaper than I expected for pallet delivery. The economy service is a real bargain." — Frequent customer comment
Tracking Quality
Mentioned in 65% of 5-star reviews
"The tracking updates are brilliant. I knew exactly where my pallet was at every stage." — Frequent customer comment
Customer Support
Mentioned in 58% of 5-star reviews
"Had a query and the team got back to me within 20 minutes. Proper helpful, not scripted." — Frequent customer comment
All Reviews
Mark Thompson
AutoParts Direct
Shipped over 200 pallets of car parts through this service. Never had a single issue. The business account pricing is very competitive and the monthly invoicing saves us admin time. Highly recommended for any motor trade business.
Helen Carter
Used them to ship a washing machine I sold on Facebook Marketplace. The buyer in Scotland got it in perfect condition two days later. Really simple booking process and the price was half what I expected. Will use again.
Raj Patel
Patel & Sons Wholesale
We send about 15 pallets a week to our retail customers. The multi-pallet discount makes a real difference to our margins. Deliveries are reliable and the tracking keeps our customers happy. Switched from our old carrier 6 months ago and haven't looked back.
Tom Birch
Good service overall. Sent some furniture from London to Manchester. Collection was on time and delivery was next day as promised. Only slight gripe is the delivery window is quite wide (7am-6pm) so I had to wait around. Tracking updates helped though.
Claire Edwards
Edwards Tile Studio
We ship sample boxes of tiles to architects and designers across the UK. Quarter pallets are perfect for this and the economy service is great value. Everything always arrives in immaculate condition. The team are lovely to deal with too.
Gary Nolan
Nolan Motorsport
Shipped a race engine from our workshop in Warwickshire to the Knockhill circuit in Scotland. Next-day service, arrived safely and on time for testing day. You can't ask for more than that. They understand the urgency of motorsport logistics.
Lisa Hartley
Delivery arrived a day late which was annoying as I'd taken a day off work. Customer service were apologetic and explained there had been a network delay due to weather. They offered a discount on my next booking which was a nice gesture. The actual delivery was fine otherwise.
Simon Wright
Wright's Brewery
Fantastic service for our brewery. We ship half pallets of craft beer to pubs across the Midlands and the North. Economy service gets them there in 2 days reliably. The price per pallet is excellent and the tracking means publicans know exactly when to expect their stock.
Amanda Cross
Cross Antiques
I ship antique furniture regularly and was worried about using a pallet network. I've now done about a dozen shipments and everything has arrived safely. The enhanced insurance gives me peace of mind. Would love a timed delivery option but otherwise very pleased.
Phil Dawson
Had an issue with a damaged pallet of goods. The stretch wrap had come loose during transit and some boxes were scuffed. Made a claim through the insurance and it was settled within 2 weeks, but would have preferred the damage not to happen in the first place. Customer service handled the claim well.
Karen O'Brien
O'Brien Confectionery
We send pallets of artisan chocolates and sweets to independent shops. Ambient goods only of course! The service is reliable, affordable and the tracking keeps our wholesale customers informed. Couldn't run our distribution without them now. 10 out of 10.
Steve Maddox
Maddox Engineering
Ship heavy hydraulic components nationally. The full pallet service handles our 800kg loads without issue. Business account pricing is competitive against dedicated hauliers and the online booking saves us hours of phone calls every week. Thoroughly professional outfit.
- Fully Insured
- 50,000+ Deliveries
- 99.2% On-Time
- 4.8★ Rated
Join Thousands of Satisfied Customers
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